Privacy Policy

1. Introduction

CollectIQ (“we,” “our,” or “us”) operates the CollectIQ platform, including collectiqhq.com and app.collectiqhq.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

Personal Information

We collect information that you voluntarily provide when registering for the Service, including:

• Email address
• Name and business name
• Billing information (processed by Stripe)
• Workspace and store information

Usage Data

We automatically collect certain information when you access the Service:

• IP address and approximate location
• Browser type and version
• Pages visited and features used
• API requests and usage patterns
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send billing information
• Send administrative information and updates
• Respond to customer service requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate the Service (e.g., Stripe for payments, Supabase for infrastructure)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: For any other purpose disclosed at the time of collection

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a portable copy of your data
• Opt-out: Opt out of marketing communications

To exercise these rights, contact us at privacy@collectiqhq.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Help us understand how you use the Service

You can control cookies through your browser settings.

9. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: