Why No Match?
When CollectIQ can't find a match for a buyer request, there's always a reason. This guide explains each miss reason and the exact actions you can take to fix it.
📦 Supply
No Matching Supply
📦 Supply · Critical priorityno_supplyNo inventory items match the requested card, set, or condition. This is the most common miss reason.
Stale Inventory
📦 Supply · Medium prioritystale_inventoryMatching items exist but haven't been updated in over 30 days. Buyers see stale inventory as unreliable.
Grading / Condition Mismatch
📦 Supply · Medium prioritygrading_mismatchBuyer requested a specific grade (e.g., PSA 10) but your matching cards are a different grade or ungraded.
Category Not Supported
📦 Supply · Low prioritycategory_unsupportedThe requested item category is not one you stock or support.
Recommended Actions
⚙️ Policy
Excluded by Policy
⚙️ Policy · High prioritypolicy_excludedInventory exists but a routing or pricing policy prevented the match. Check your policy rules.
Below Price Floor
⚙️ Policy · Medium priorityprice_floorThe buyer's budget is below your minimum asking price for matching items.
Location Mismatch
⚙️ Policy · Low prioritylocation_constraintsThe buyer requested a specific geography or shipping constraint that your locations don't satisfy.
Routing Destination Disabled
⚙️ Policy · High priorityrouting_disabledThe routing destination for this request type is disabled in your settings.
Recommended Actions
🛡️ Trust
Trust Score Too Low
🛡️ Trust · High prioritytrust_thresholdYour trust score is below the threshold required for this buyer or marketplace. Improve your trust signals.
📋 Demand
Demand Expired
📋 Demand · Low prioritydemand_expiredThis buyer request has expired or been withdrawn before a match could be found.
Recommended Actions
How CollectIQ Matching Works
- Buyer submits a want request — card name, set, condition, budget.
- MatchRun executes — scans all inventory across enabled routing destinations.
- Filters applied — pricing policies, trust thresholds, location constraints, grading requirements.
- MatchPack assembled — top matches ranked by score, price, proximity.
- Offer sent — buyer reviews the MatchPack and accepts, counters, or declines.
If no MatchPack can be assembled at step 4, the request receives a miss reason explaining exactly why. Each miss reason links to the action you need to take.
Still stuck?
If you've addressed the miss reasons and matches still aren't happening, our team can help.